ToolChimp Reviews

Super knowledgeable and really helpful, much appreciated!

They responded to my inquiry about my delivery pretty fast and efficiently.

But here's the kicker... I was really impressed with the service at first, but unfortunately, they sent me the wrong stuff 🙄 The packing slip and order form are spot on, but the items in the box? Not even close!

Awesome addition with the Kit Kat! For sure, I’ll be taking a break!!

Connor really knows his stuff. He was super helpful and provided great insights.

I ran into some confusion with the terms used in the product description about long tang and short tang. After he explained it, I finally get it now. Appreciate the help!

Outstanding service, folks! Affordable prices, top-quality items, and a super friendly team. What else could you ask for? 📏🪚💥

I ordered some padlocks back in November, expecting them to arrive in a week. After seven days with no word, I reached out for an update. They assured me it would be sorted within a week. Fast forward two weeks, and still no sign of my order. I contacted them again today, only to learn that delivery isn't expected until January. So, I’ve gone ahead and cancelled my order. Honestly, I’ve got nothing positive to say about this company. Just steer clear.

Total junk, terrible support, zero info on orders, even from the Customer Service Manager who can only take a wild guess on when stuff will ship. It's been 17 days since I ordered some padlocks, and they haven't even been sent out yet. Just steer clear.

The quality is lacking, and the fitting is so tight that I can't even get it off, not even with a vice. I had to swap out the fitting since it didn't match my air line.

I just picked up a few spades from Toolchimp. As a repeat buyer, I can say their service is top-notch. They communicate well, pick up the phone quickly, and you can chat live with a real employee - not some random call center person! I’ll definitely be back for more!

I messed up my order. They were super helpful, and the problem got sorted out really fast and smoothly.

Today, I had a chat with Alex on live support, and he was super helpful. I was in a bit of a bind and needed a quality padlock delivered fast. Alex ensured it arrives by tomorrow, which is a real lifesaver. I'm really thankful and impressed with the level of care he provided. I'd definitely suggest this service to others.

I had some trouble with my payment online, but I was swiftly reached out to by one of their team members. They had all the info ready to finalize the payment without me needing to call them. Really top-notch service!

I placed an order for two products from this company, but one was out of stock (which I only discovered later after reaching out to them) and the other arrived damaged (the item was packed well with no visible signs of damage, so I can only assume it was sent out that way). I thought about returning the item for a refund, but after checking their terms and conditions, I realized I had to cover the return shipping costs! Seriously, Toolchimp, how is that even allowed? In the end, I sent it back directly to the manufacturer, who promptly sent me a replacement and even covered my shipping costs (shoutout to Henry-Squire Ltd, 10/10 for customer service). Oh, and did I mention their communication is lacking? I only found out the other item was out of stock because I called to ask why my order hadn’t shipped. They told me new stock would arrive in about 6 weeks, so if I hadn’t called, I would’ve been left waiting for ages... Now I’m on the hunt for some woodworking clamps, and guess who popped up in my Google search? Yep, Toolchimp. Not a chance, my friends, not today or any day in the future.

It's been three weeks since I placed my order with Toolchimp, and I've got nada. Not a single email to inform me about my shipment. I reached out via email a week back, but still no response. They’ve taken my cash, and I’ve got zip. I had to buy new tools 'cause I needed 'em in a hurry, so honestly, a refund is the only thing that’ll do for me now. I'm completely stunned that this is going on. If I don’t hear something soon, I’ll be getting in touch with the ombudsman services this week.